IT Support
Supporting your workforce was never this complex
Your IT teams are stretched with routine maintenance and support workloads, and are left with little time for innovation. Recruitment is a challenge in the face of IT skills shortages.
Supporting the remote workforce at the same time as driving digital transformation is extremely challenging for CIOs and IT teams. Organizations need to adapt to new technologies and practices rapidly.
Importance of IT Support
Boost productivity and EX with a single support solution
Premier Support Plus is all about connecting those who need support with those who are best prepared to provide it. Your users get direct access to advanced technicians who provide better, faster solutions that work every time – anytime, anywhere.
The result? Reduced downtime, increased productivity, and a much better employee experience. Check what else Premier Support Plus can do for your workforce, your IT teams and your business.
Best in IT Support
Our Services
Hardware and Software Support to Manage and Grow Your Business
Whatever hardware and software suite you’re using to help your business operate, Sharp Web Technology offer complete support to ensure you’re getting the maximum value from your investment whilst reducing costly downtime. Using the right software for your business is critical to managing costs effectively, boosting productivity, and delivering the best customer service.
Our IT consultants are on hand to help
Our IT consultants are on hand to help you make the most of your business-critical software, whether you’re just starting out, looking to switch, or need some help utilising the available tools.
24/7 IT Support & Data Backup
We believe IT support should be round-the-clock, 24 hours a day, 7 days a week – so that’s exactly what we offer. When you choose CloudTech24 business IT services, we’re proactive in preventing nightmare scenarios like system outages and data loss. In the event that the worst happens, we’re available via remote support to get your business back up and running quickly, with minimum disruption and financial impact.
Fully Managed IT Support for Businesses
Real-Time System Monitoring Patch Management IT Support Services and Security Remote Technical Support Expert Microsoft 365 and Google Workspace Support Cloud and Microsoft Azure Support Security Monitoring and Advanced Threat Prevention
service desk support
In addition to service desk support, our technical experts constantly monitor the performance and health of your systems. Many routine tasks such as software updates are handled remotely and discreetly to provide preventative maintenance and fix potential problems before they develop. This level of service extends from staff workstations to your network infrastructure where basic infrastructure configuration changes such as the changing of a WiFi password, network reconfiguration, and device connectivity troubleshooting can be performed remotely by our technical engineers.
Your in control of your business devices
In regards to personal end-user mobile devices, with Intune you have the option to select varying levels of management control. This will accommodate the personal preferences of your staff members who may choose to only agree to part business administrator control. To gain full access to your business systems end-users will be required to enrol their devices in Intune, therefore providing you with adequate management control.