Refund and Returns Policy

Overview

At Sharp Web Technology, we value our customers and strive to ensure your satisfaction with our products and services. We understand that sometimes returns are necessary, and we want to make the process as simple and clear as possible. This return policy outlines the terms and conditions under which returns are accepted for products and services purchased through our website, sharpwebtech.com. If you are unhappy with the services provided, we offer a refund, provided that the reasons for dissatisfaction are valid and substantiated after a thorough review. We encourage all customers to carefully review the terms and conditions of each deal before making a purchase, as they contain detailed information about the services or products you are acquiring.

If you are dissatisfied with the services provided, clients have the option to cancel their projects and request a refund, under our cancellation and refund policy outlined below:

Cancellation Policy

At Sharp Web Technology, we understand that plans can change, and we aim to make our cancellation process as simple and straightforward as possible. This policy outlines the terms and conditions regarding the cancellation of services or projects purchased through our platform.

1. General Cancellation Terms

Clients have the right to cancel services or projects at any time before the work is completed.

If a service or project is canceled before it begins, no charges will be applied, and any advance payments made will be refunded.

For ongoing services or projects, cancellations must be requested in writing or via email to cancel further work and avoid additional charges.

2. Cancellation of Ongoing Projects

If a project is already in progress, a cancellation request can be submitted. However, a cancellation fee may apply based on the work completed up to that point.

The client will be billed for the hours worked or the milestones completed, whichever is applicable.

Refunds for canceled ongoing projects will be issued for the unused portion of the service, subject to an investigation and approval.

3. Refund Process for Canceled Services

Refunds for canceled services are provided based on the terms of the agreement and the work already completed. Refunds are processed after reviewing the scope of work completed.

Refund requests are typically processed within 7–10 business days after receiving the cancellation notice.

Please note that refunds for digital or custom services may be subject to restrictions if the work has already been started or completed.

4. How to Cancel

To initiate a cancellation request, please contact our customer support team via email at support@sharpwebtech.com or by phone at +1 (123) 456-7890. Be sure to include the following details in your cancellation request:

Order number or project ID

A brief explanation for cancellation

Any supporting documents (if applicable)

5. Exceptions to the Cancellation Policy

Services that have already been delivered, including digital products, custom web development, or consulting services, may not be eligible for cancellation or refund once completed.

If services have been provided as part of a time-sensitive promotion or package, different terms may apply.

6. Late Cancellations

For cancellations made after the work has commenced or after certain milestones have been reached, a late cancellation fee may apply. This fee will be calculated based on the value of work already performed and any non-refundable expenses incurred by Sharp Web Technology.

7. Final Decision

Sharp Web Technology reserves the right to refuse a cancellation or refund request if the terms of the contract have not been adhered to, or if the request is deemed unreasonable after investigation.

Refund Policy

At Sharp Web Technology, customer satisfaction is our top priority. If you are not completely satisfied with our services, we offer a transparent and straightforward refund policy to ensure you have a hassle-free experience.

1. Eligibility for Refunds

We provide refunds for services or products only in the following situations:

Dissatisfaction with Services: If the services we provide do not meet the agreed-upon terms and quality standards, you may be eligible for a refund, provided the issue is reported within 14 days from the completion of the service or delivery of the product.

Product or Service Not as Described: If the product or service you received does not match the description or specifications provided at the time of purchase, you are eligible to request a refund.

Damaged or Defective Products: If any physical product you purchase from us arrives damaged or defective, we will offer a full refund or replacement after an investigation.

2. Non-Refundable Items

Certain products or services are non-refundable, including:

Customized or personalized products and services (such as tailored websites or software).

Digital products, including downloadable software, templates, or other digital content once they have been opened or downloaded.

Services that have already been completed, including web design, development, and consulting services.

3. Refund Process

To request a refund, please contact our customer support team within the applicable refund period. You must provide the following details:

Order number or project ID

Supporting evidence (e.g., screenshots, photos, or any other relevant documents)

Once we receive your refund request, we will review the details and investigate the matter. If your request is approved, we will process the refund within 7–10 business days. Refunds will be processed to the payment method originally used for the transaction.

4. Refunds for Ongoing Services

For ongoing services such as web development or maintenance, refunds may be issued for the unused portion of the service. A cancellation fee may apply depending on the stage of the project.

5. Final Decision

Sharp Web Technology reserves the right to refuse a refund request if the terms of this policy are not met or if the request is deemed unreasonable.

LIABILITY

The User agrees that neither the Company nor its affiliates, directors, officers, employees, or agents shall be held liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from the use or inability to use the service, including but not limited to the cost of obtaining substitute goods or services, or any damages resulting from the purchase or acquisition of goods, data, information, or services, messages received, or transactions entered into through or from the service. This also applies to any damages resulting from unauthorized access to or alteration of the User’s data or transmissions, or any other issues related to the service. This includes, but is not limited to, damages for loss of profits, use, data, or other intangible losses, even if the Company has been advised of the possibility of such damages.

The User further agrees that the Company shall not be liable for any damages arising from the interruption, suspension, or termination of service, regardless of whether such actions were justified, negligent, intentional, inadvertent, or otherwise. This includes direct, indirect, incidental, special, consequential, or exemplary damages.

The User acknowledges and agrees that the Company is not responsible for any third-party statements or conduct in connection with the service.

In no event shall the Company’s total liability to the User for all damages, losses, or causes of action exceed the amount paid by the User to the Company, if any, in relation to the cause of action.

DISCLAIMER OF CONSEQUENTIAL DAMAGES

Under no circumstances shall the Company, or any affiliated parties, organizations, or entities connected with our brand, as mentioned on our Website, be held liable for any damages, including but not limited to incidental, consequential, or special damages, loss of profits, data corruption, damage to hardware, or business disruption. This applies to any issues arising from the use or inability to use the Website and its content, whether based on warranty, contract, tort, or any other legal theory, and regardless of whether or not these parties were made aware of the potential for such damages.